Be aware of no refunds policy!
26 Mar 08, 23:20
Well below expectations
As a local shop which last year kept a petition book for the support of the small shops, I would expect a much more customer oriented attitude. While buying an astraunaut costume for my 11 year old son, I was told he could try it on in the shop as they did not do returns.When I said we had no time and we could surely return it if something was wrong with it, the answer was YES!. The costume was marked size 11-14 and should be reasonable sized. Before trying it on at home my husband noticed a tear in the fabric across the back. It was way too short and tight for my son, who is slim and at normal height for his age. Upon returning it to the shop we were met with an icy attitude and no service at all. They refused to even look at the costume, repeating endlessly that we had been offered to try it on and refused! We would have noticed everything if we had done that, they said. I remarked that I had often bought costumes off the shelves and that the lady had herself taken the costume out of the bag and not noticed anything wrong - or had she ?- and still sold it to us! Both my husband and I find this totally unacceptable. 12.99 is wasted and we had no costume for the party. I hate to think that other people should get ripped off in the same way. The staff could not care less. They expected us to feel sorry for THEM and understand they were not M&S. Next time I'll go there!
