Rachael's reviews
Review of NatWest
15 May 08, 20:45
Good little branch 
I like this little branch of Natwest, it is conveniently located in the main shopping centre and is open at weekends which is really handy. It is very small but has all you need - paying in machines and cash/statement self-service tills too. Friendly staff who put themselves out to help you also, I have been in a couple of times and got excellent advice.
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Review of HSBC
15 May 08, 14:14
Very efficient!
I really love HSBC's paying in machines - they give you a receipt with a scan of the cheque! This is a very state of the art branch with machines galore, hence my giving it four stars. They are very clearly separated and marked into 'cash' 'statements' and 'paying in' and there seem to be enough to keep the people traffic moving effectively. Also, if you are seeing someone about information on your account, an agent will take you into a private booth area rather than you having to discuss personal matters in front of everyone. What is not so good is the 'telephone banking' in house phone system - which is confusing and unclear. However, a decent branch in all other respects!
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Review of NatWest
15 May 08, 13:19
Good management
The staff in here are always really friendly and helpful - I think this is the most important feature of any bank. As it is a central London branch, it gets pretty busy at lunchtimes, though the staff never look harrassed. They keep an eye on the queues and bring out additional members to help as soon as there are more than three people in the queue. It is nicely laid out too, you're either in the till section or at the information desk - a simple and efficient use of the space. A good bank on the whole, and a great branch at Charing Cross.
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